TravelTech: Mohu Leaf50 – Poor Product – Best Buy And Mohu Refuse To Honor Warranty


Mohu
2720 Discovery Drive, 
Raleigh, N.C. 27616
Phone: 1-855-446-6648
Website: GoMohu.com
Email: support@gomohu.com
Prices: $$$$  Quality: @@@@

Mohu Leaf 50 Amplified Digital Indoor TV Antenna


Maybe you like to travel in your motor home, RV, 5th Wheel, or camper and watch TV along the way. A portable, amplified antenna with a range of 50 miles would come in handy in many locations around the U.S., eliminating the need for an expensive satellite dish. Enter the Mohu Leaf50, just the thing you need and only $70, what a bargain … WRONG!

The Mohu Leaf50 is advertised as a small, portable amplified multi-directional antenna that gets great reception with a range of 50 miles. I beg to differ.

After paying $70+tax for this piece of plastic the size of a laptop screen, 10 feet of coaxial cable and connectors, and a USB that plugs into your TV, I have had nothing but problems. Watch the video below for proof.

We are less than 40 miles from all broadcast towers in Kansas City and Topeka, well within the “50 mile” radius of the Mohu Leaf50, but reception is poor, sporadic and frustrating even though the terrain between us and the towers in relatively flat.


Having bought the Leaf50 at Best Buy, Best Buy and Mohu refused to refund my money even though even though I am only 5 months into the one-year warranty. Mohu also requires me to pay shipping if the product is defective, which it is.

The Leaf 50 Indoor HDTV Antenna by Mohu does not work as advertised. Ten feet of coaxial cable connects to a piece of plastic the size of a laptop computer screen and it is supposed to get “great” reception with a “range of 50 miles”. We are not on the road, but live in Lawrence, Kansas and it is a straight shot (flat) to Kansas City and Topeka with transmission towers 35-40 miles away (see FCC photos below) and the signals fade out constantly, a real irritation.

I bought the Leaf 50 at Best Buy in August because of the reviews and figured that being an amplified, multi-directional antenna with a 50 mile radius, 35-40 miles of flat Midwest terrain should be a breeze. That dog won’t hunt Mohu!

It worked “OK” for a couple months with intermittent but tolerable cut-outs, but when winter started to set-in, the cut outs became more frequent and longer on all channels. We have a few trees around the house so you would think that with the leaves being gone reception would get better, but it got worse, a lot worse.

FCC Transmission Tower Locator Screenshot Based On Our Location

I took the Mohu Leaf 50 back to Best Buy in December, but they would not honor Mohu’s 1-year warranty, telling me “sorry, it’s outside our 15-day return policy, you’ll have to deal with Mohu”. That is exactly the reason why this was the only thing I had purchased at Best Buy in seven years, their lousy return policy, and it will be the last thing I ever buy at Best Buy! There are too many web-based retailers out there to have to shop at a store that cares so little about their customers.

TV Reception Maps – Transmission Tower Locator Website
$70 plus tax for this cheap piece of plastic and co-axial cable is absurd and I cannot recommend that you buy one unless you are very close to the transmitters. Even though the FCC online digital reception map indicates that Fox (WDAF – 35 miles), CBS (KCTV – 35.7 miles), and ABC (KMBC – 39.3 miles) are all in the “green” (strongest) signal category, the constant loss of signal and reception is an aggravation I can live without. What a waste of $75. Our $7 rabbit ears get better reception than the Mohu Leaf 50.

As directed by Best Buy, I contacted Mohu on January 11th, asking for a refund.  Here was their response:

“Dear Combatcritic,

We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID – xx360.  A representative will be reviewing your request on and will send you a personal response. This usually happens within 24 hours.   

Please remember should you need troubleshooting assistance or if you would like to know what channels you should receive at your location you will need to send us your complete address so we can provide you with the most accurate assistance on the first contact.  Should you need to provide us with any additional information such as your address, order number, etc. simply visit your inbox and reply to the email confirmation.  

You may also be able to find immediate help using the links below.

Sincerely, 

Mohu Sales and Service

Business Hours: Monday through Friday 8am to 5pm EST”

I sent them my address that same day as requested, but after ten days (January 21st) I still have not been contacted by a Mohu Representative. So much for doing what they promise.

Here is the warranty and return verbiage from the Mohu website: 

“Mohu Warranty and Returns

Warranty Details
Mohu warrants our products against defects in materials or workmanship for a period of one (1) year from the date of purchase. During this period, the products will be replaced or repaired at no charge. This warranty does not cover damage due to acts of nature, commercial use, accident, misuse, abuse, or negligence. This warranty is valid only in the USA and Canada.

There are no implied warranties of merchantability or fitness for a particular purchase except to the extent that implied warranties of either sort are required by applicable law, in such case, each warranty is limited in duration to the one year.

Return Procedure
If you cannot locate your packing slip, please contact us via our Contact Us page http://www.gomohu.com/contact/ or by phone at our toll-free number 1-855-4GOMOHU (919-896-7696, 8am-5pm EST, M-F) about items you would like to return. Include your name, order number and approximate date of purchase for faster service. 

Customer is responsible for all return shipping charges. 

Items should be returned to the following address: 

Mohu, Inc.Attn: Return Department2720 Discovery Drive,Raleigh, NC 27616 

Returns sent to any other address will not be accepted.”

I sent Mohu Customer Support the following message on January 17th:

“I disconnected the amplifier as your website suggests, but our reception only got worse. I have a strong signal on most channels, just like the FCC website (and yours) says I should based on our location and that of the towers. Here’s a video showing the problems: 

As you can see from the FCC website’s data and our TV’s signal strength indicator, the signal is very strong, but the picture fades in and out. Please let me know how to troubleshoot because I am not paying shipping to return your defective product. If we cannot fix this quickly, I’ll take the $70 loss and publish my review for Moho and Best Buy based on my experience.

I have moved the antenna everywhere in the room based on the limitations of the cables provided and nothing has helped. I also unplugged the amplifier from the TV because Mohu said the amplifier could be faulty, but I had pretty much the same reception with the amplifier disengaged. 

Mohu finally contacted me and they refuse to fix the problem or stand behind their product:

I apologize the below reply was not received, unfortunately this antenna will not work for your needs. 

Unfortunately the reception at ground level is weaker than shown of the FCC due to hills between you and the broadcast towers.  

At ground level the signal strength for most of the transmitters are in the low 30 decibel range which is typically too weak for the antenna to receive. To improve reception or have signals similar to the FCC database the antenna needs to be elevated. You should try the Leaf 50 antenna on the second floor or in the attic, you can use an extension coax cable after the amplifier to the TV less than 20 feet. 

The Sky 60 antenna is the only Mohu antenna that can be mounted on the roof for the best signal reception as well as connect more than 1 TV through a splitter. This antenna is also the best option for customers interested in recording the TV shows. 

Please let me know if you have any additional questions. 

Sincerely, 

MichelleMohu Sales and Service855-446-6648″

Oddly enough, contrary to Michele’s claim that my “antenna will not work”, Mohu’s very own website claims that the Mohu Leaf50 is in-fact recommended for my location (note zip code for Lawrence, Kansas and the date in the screenshots below), adding that it will receive “25 channels”:


So why does Mohu now claim that I have the wrong antenna? Here was my response to Michelle:

“Then why does your website recommend the Leaf50 for Lawrence, Kansas residents (66044) like me, falsely advertising 25 channels received? 

Your company has some serious integrity problems, false advertising included, and I will report you to the FCC as well as the North Carolina Attorney General’s Office.   

I will eat the $75 I wasted on your product, take it with me to the firing range, and use it for target practice with my 9mm Beretta, posting the video on my popular YouTube channel with a link to my review of Mohu on my highly rated blog: http://www.combatcritic.com/2016/01/traveltech-mohu-leaf50-antenna-with-50.html. Can you say “viral” video? Sure you can! 

Good luck with your lousy products and deceptive business practices. What goes around, comes around Mohu!”

I have already lost $75 on this product and I am not about to waste another minute dealing with this unscrupulous company. Their product is defective, not my fault, so why should I pay for shipping or another antenna? Most reputable companies cover shipping and send pre-paid return labels when their products go “tits-up”. I guess that tells us what kind of company we are dealing with at Mohu. Their warranty is a joke and, well, I am not exactly laughing about their product.

Excuse me while I go buy a real antenna from a reputable company … and it WILL NOT be Best Buy.

CombatCritic Gives Mohu, The Mohu Leaf50, and Best Buy 1 Bomb Out Of 10 And A Spot On My ‘WALL OF SHAME” … More Bombs Are Better!


One Bomb Equates To:
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Title: TravelTech: Mohu Leaf50 – Poor Product – Best Buy And Mohu Refuse To Honor Warranty

Key Words: Mohu Leaf50, Mohu, leaf, 50, amplified, HDTV, HD, multi-directional, antenna, TV, best, buy, junk, false advertising, Best Buy, travel, value, product, technology, tech, review

Translation for Civilians: FUBAR = “Fucked-Up Beyond All Repair”
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The Basil Leaf Cafe … Still LEAFs Me Unimpressed


Basil Leaf Cafe

616 W 9th St

Lawrence, KS 66044

Phone number(785) 856-0459

Website

When I was told by a Lawrence Bohemian acquaintance of mine that “the Basil Leaf Cafe has the best Italian food in Lawrence”, I was intrigued because we have yet to find a great restaurant of ANY kind since moving here in August. Paisano’s (reviewed in August 2013) is “OK”, but nothing to write home about, so our quest to add a new Italian restaurant to our arsenal continues.


Enter … The Basil Leaf Cafe. Yelp reviews are mostly positive with people raving about the food, but slamming the “gas station” decor of the previous location (it really was in a gas station). The new building sits in a row of shops on 9th Street not far from downtown and the University of Kansas campus. The decor is modern with a smattering of tables (about 8) in a room that could easily handle 12 or more. The arrangement of tables, bar, kitchen window and cash register is inefficient, appearing as though there really was not a plan in the first place.

Tortellini Cordon Bleu, Side of Meatballs

On our first visit, we sat at a table uncomfortably close to the front door and were quickly greeted and given menus. I ordered a glass of the house wine, a “primativo” that was aptly named being primitive and obviously cheap. At $6.00 a glass, I would not be surprised if the mark-up was in the 600% to 700% range. The glass was small and filled a little more than halfway, leaving four, maybe five, ounces …


I ordered the New England (the white variety) clam chowder, the tortellini cordon bleu, and a side of meatballs. After asking for water three times, my wife finally received hers, but I had to ask yet again to get mine, coming in a mason jar for some odd reason. This restaurant is apparently trying to find an identity with its’ eclectic menu, modern decor, and new location, but they obviously have not figured it out yet. The soup finally arrived just seconds before our

Having lived in Italy for three years and traveling there extensively over the years, I found that Italians would NEVER think of eating meat and pasta together. Basil Leaf’s menu is not even close to authentic Italian. Meat loaf? Yes, Italians actually eat meat loaf, calling it “polpetone”, literally “big meatball” (meatballs are called polpette in Italy). They eat meatballs too, but NEVER WITH SPAGHETTI!  Spaghetti and other pasta dishes are called “primo piatto” or “first plate” and are also referred to as “primi” for short. Meat dishes fall into the “secondo piatto” or “second plate”, aka “secondi” and are not brought to the table until the antipasto (appetizer) and primo have been consumed.

Anyway, the New England clam chowder came in the smallest soup cup I had ever seen and was filled a little more than halfway. I asked the server if I could get some bread with my soup, but she said “the bread sticks come with your entree”. Translation: “No, you cannot”. Fortunately, the entrees arrived just seconds after I got my soup, so it did not take long to consume it and prepare for my oversize entree.

I had heard good things about Basil Leaf’s tortellini cordon bleu on Yelp, so I had to try it. The presentation was well done, being served in an oversize bowl (see photo). I love veal and schnitzel (pork cutlet) cordon bleu and this dish actually came close in terms of taste. Nontraditionally covered with a chicken cutlet (something you would never see in a classic Italian restaurant), the dish reminds me of a carbonara with ham and cheese added. It was delicious, but would have been better had it been served fresh from the pan and hot (warm). I finished half of the pasta, the lone bread stick (cut loose folks), and one of the three meatballs, leaving me a hearty dinner for the following night. The meatballs were excellent, having the correct consistency and seasoning and obviously homemade. Kudos to the chef!

Mac and Cheese

My wife ordered the “mac and cheese”, another heaping helping of handmade pasta reminiscent of my Aunt Gina’s chicatielli from Ariano, Irpino (Italy). The sauce was creamy and rich, but not overwhelmingly so. Being a native Italian born in Sicily, her palate is well honed when it comes to pasta, an Italian staple. She liked the mac and cheese even though there is no such recipe in her homeland.


Basil Leaf Cafe left us unimpressed on our first visit. Maybe it was because of the hype, maybe a bad night, so we decided to return.

On our second visit, seven months later, we skipped the appetizers, soup, and salad as they are overpriced and unnecessary based on the size of the entrees. A Thursday night, we were surprised to see only one free table and were quickly seated although the hostess seemed confused after I asked for a table for two as my wife had not yet entered the building. Before she had the menus, my wife had arrived and we were seated.

Our server was very nice, but a bit pushy when it came time to order as she seemed in a hurry to get things rolling and ensure our tab was of sufficient size. When we were finally ready to order, I decided on the Penne Abruzzi and my wife, not a pioneer by any stretch, went with the Mac and Cheese … again.

The Penne Abruzzi has penne, obviously, with onion, bell peppers, sun dried tomato, and bacon in a three cheese sauce. I have no idea which three cheeses they use in the sauce, but it was tasty enough although a bit too salty for my taste, possibly a result of the sun dried tomatoes as they are normally sprinkled with salt prior to being dried. There was too much sauce for the amount of pasta, giving it the consistency of a thick soup, appropriate for pasta fagioli, but not a standard pasta dish where a light coating would suffice. The bacon added just enough flavor to the dish and the three large meatballs sitting atop the penne, something you WOULD NEVER SEE in Italy, were decent.

I asked a server if I could have a menu as we left, but was told “we only have them available online”. That was fine with me as I am not interested in killing trees, but when I went “online” to check the menu to complete this review, I had great difficulty finding a current menu and never did find a website. How a business can succeed without a website these days is beyond me, but Basil Leaf apparently believes they only need a Facebook page. I never did find a current menu after an exhaustive search (MenuPix had a menu with prices several dollars less than we paid) and the Facebook menu never did load. That is what you get when you trust your “free” business webpage to Mark Zuckerberg!

The pasta dishes, “starters”, and salads are overpriced ($9 for a house salad? – up from $8 last October) as was the wine ($7 for 4 ounces of cheap wine – up from $6). The decor still needs some warming up, and the tables could be rearranged to seat more customers or create a much needed waiting area (waiting customers now hover over tables of seated customers). The service was sketchy on our first visit and a bit too intense this time. The menu and food remain underwhelming. I spotted only two or three dishes on the limited menu that I would bother ordering, so our options for return visits are already limited. 

There are enough “classic” Italian pasta sauce recipes to fill the menu twice over (carbonara, amatriciana, ragu, bolagnese, boscaiola, marinara, alfredo to name a few) and some classic meat dishes (veal marsala or saltimbocca) would be nice, so embrace something … anything … and create an identity of your own in your decor, servers, and menu fit for a town that still does not have an Italian restaurant worthy of our custom.


CombatCritic Gives Basil Leaf Cafe 6 out of 10 Bombs (Previously 5 Bombs) … Bombs are Good!


The Basil Leaf on Urbanspoon








Review Updated May 12th, 2014

Key Words: Basil Leaf Cafe, basil, leaf, cafe, Italian, restaurant, Lawrence, Kansas, pasta, soup, salad, wine, vino, meatball, marinara, penne, spaghetti, macaroni, cheese, CombatCritic, 66044

Copyright 2011-2014 – CombatCritic and 3rd Wave Media Group, LLC – All Rights Reserved

Basil Leaf Cafe … Mama Mia, That’s One Spicy Meatball


Basil Leaf Cafe

616 W 9th St

Lawrence, KS 66044

Phone number(785) 856-0459

Website

When I was told by a Lawrence Bohemian acquaintance of mine that “the Basil Leaf Cafe has the best Italian food in Lawrence”, I was intrigued because we have yet to find a decent restaurant of ANY kind since moving here in August. Paisano’s (reviewed in August 2013) is “OK”, but nothing to write home about, so our quest to add a new Italian restaurant to our arsenal continues.


Enter … The Basil Leaf Cafe. Yelp reviews are mostly positive with people raving about the food, but slamming the “gas station” decor of the previous location (it really was in a gas station). The new building sits in a row of shops on 9th Street not far from downtown and the University of Kansas campus. The decor is modern with a smattering of tables (about 8) in a room that could easily handle 12 or more. The arrangement of tables, bar, kitchen window and cash register is inefficient, appearing as though there really was not a plan in the first place.

Tortellini Cordon Bleu, Side of Meatballs

We sat at a table uncomfortably close to the front door and were quickly greeted and given menus. I ordered a glass of the house wine, a “primativo” that was aptly named being primitive and obviously cheap. At $6.00 a glass, I would not be surprised if the mark-up was in the 600% to 700% range. The glass was small and filled a little more than halfway, leaving four, maybe five, ounces …


I ordered the New England (the white variety) clam chowder, the tortellini cordon bleu, and a side of meatballs. After asking for water three times, my wife finally received hers, but I had to ask yet again to get mine, coming in a mason jar for some odd reason. This restaurant is apparently trying to find an identity with its’ eclectic menu, modern decor, and new location, but they obviously have not figured it out yet. The soup finally arrived just seconds before our

Having lived in Italy for three years and traveling there extensively over the years, I found that Italians would NEVER think of eating meat and pasta together. Basil Leaf’s menu is not even close to authentic Italian. Meat loaf? Yes, Italians actually eat meat loaf, calling it “polpetone”, literally “big meatball” (meatballs are called polpette in Italy). They eat meatballs too, but NEVER WITH SPAGHETTI!  Spaghetti and other pasta dishes are called “primo piatto” or “first plate” and are also referred to as “primi” for short. Meat dishes fall into the “secondo piatto” or “second plate”, aka “secondi” and are not brought to the table until the antipasto (appetizer) and primo have been consumed.

Anyway, the New England clam chowder came in the smallest soup cup I had ever seen and was filled a little more than halfway. I asked the server if I could get some bread with my soup, but she said “the bread sticks come with your entree”. Translation: “No, you cannot”. Fortunately, the entrees arrived just seconds after I got my soup, so it did not take long to consume it and prepare for my oversize entree.

I had heard good things about Basil Leaf’s tortellini cordon bleu on Yelp, so I had to try it. The presentation was well done, being served in an oversize bowl (see photo). I love veal and schnitzel (pork cutlet) cordon bleu and this dish actually came close in terms of taste. Nontraditionally covered with a chicken cutlet (something you would never see in a classic Italian restaurant), the dish reminds me of a carbonara with ham and cheese added. It was delicious, but would have been better had it been served fresh from the pan and hot (warm). I finished half of the pasta, the lone bread stick (cut loose folks), and one of the three meatballs, leaving me a hearty dinner for the following night. The meatballs were excellent, having the correct consistency and seasoning and obviously homemade. Kudos to the chef!

Mac and Cheese

My wife ordered the “mac and cheese”, another heaping helping of handmade pasta reminiscent of my Aunt Gina’s chicatielli from Ariano, Irpino (Italy). The sauce was creamy and rich, but not overwhelmingly so. Being a native Italian born in Sicily, her palate is well honed when it comes to pasta, an Italian staple. She liked the mac and cheese even though there is no such recipe in her homeland.


Basil Leaf Cafe left us unimpressed. Maybe it was because of the hype, maybe a bad night, time will tell. The pasta dishes, “starters”, and salads are overpriced ($8 for a house salad?) as was the wine ($6 for 4 ounces of cheap wine). The decor needs some warming up, the tables could be rearranged to seat more customers or create a much needed waiting area (waiting customers now hover over tables of seated customers), the service sketchy, and the menu and food underwhelming. I spotted only two or three dishes on the limited menu that I would bother ordering, so our options for a return visit are already limited. There are enough “classic” Italian pasta sauce recipes to fill the menu twice over (carbonara, amatriciana, ragu, bolagnese, boscaiola, marinara, alfredo to name a few), so embrace something … anything … and create an identity in your decor, servers, and menu fit for a town that still does not have an Italian restaurant worthy of our custom.


CombatCritic Gives Basil Leaf Cafe 5 out of 10 Bombs … Bombs are Good!

The Basil Leaf on Urbanspoon














Key Words: basil, leaf, cafe, Italian, restaurant, Lawrence, Kansas, pasta, soup, salad, wine, vino, meatball, marinara, penne, spaghetti, macaroni, cheese, CombatCritic, 66044