TravelTech: This Pill Probably Won’t Cure Your Putting Woes


The Pill Golf Single Shot Training Aid
by The Pill Golf
Available on Amazon.com
Although small and lightweight enough to easily carry while traveling, $13+ for one “ball” seems a bit excessive. It is likely made in China and probably costs less than $1.00 to manufacture, so a 1300% mark-up is pushing it based on what you get. 
Under the best conditions (a flat putting or hitting surface), the product’s design does not readily indicate where you are aiming, requiring frequent repositioning if you are aiming at a specific spot such as a golf hole. If it does what they claim it does, it will indicate whether or not you applied a square clubface to the ball at impact, but if you plan on aiming at a hole on a putting green with any break whatsoever, good luck!
I find the product useful for ensuring that the clubface is square at impact, but the lack of paper instructions (there are training videos on their website, thepillgolf, but they are commercials disguised as aids) and excessive markup make it a poor value. In the $3.95 to $5.95 range, I would rate it in the 8-10 “Bomb” range (4-5 Stars), but at nearly $13 for just one …
CombatCritic Gives The Pill Golf Single Shot Training Aid 5 Bombs Out Of 10 (Rounded Up To “3 Stars”)


Five Bombs Equates To:

Read Reviews By CombatCritic:

Yelp – Elite ’14/’15/’16

TripAdvisor – Top Contributor

Tabelog – Official Judge (Bronze)

Zomato – #1 Ranked Foodie

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Tabelog Reviewer CombatCriticView my food journey on Zomato!



Title:  TravelTech: This Pill Probably Won’t Cure Your Putting Woes

Key Words: The Pill, Golf, Shot, Training, Aid, Pill, Golf, Surlyn, ball, putt, chip, shot, club, Amazon.com, amazon, CombatCritic, TravelValue, travel, value, product, review

Translation for Civilians: Charlie-Mike = “Continue Mission”
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See "The Miracle at Medjugorje" As It Happens … 533,000 Views So Far


The MOST WATCHED video on YouTube (533,000+ views and counting) documenting the Miracle at Medjugorje: 

Medjugorje, along with Lourdes in France and Fatima in Portugal, is one of the three major Catholic pilgrimage sites where miracles have been reported with apparitions of the Virgin Mary appearing to locals over the years.

Lourdes, France
See the sacred liquid miraculously appear from the Medjugorje Christ statue as devoted followers soak the liquid into handkerchiefs to take home and heal afflicted loved ones.

Many believe, some do not … decide for yourself after watching “The Miracle at Medjugorje”.


Read Other Reviews By CombatCritic:

Yelp – Elite ’14/’15/’16

TripAdvisor – Top Contributor

Tabelog – Official Judge (Bronze)

Zomato – #1 Ranked Foodie

View my food journey on Zomato!



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Tabelog Reviewer CombatCriticView my food journey on Zomato!


Title: See “The Miracle at Medjugorje” As It Happens … 533,000 Views So Far

Key Words: Miracle at Medjugorje, miracle, Medjugorje, Catholic, church, apparition, Virgin Mary, virgin, Mary, Fatima, Lourdes, CombatCritic, TravelValue, travel, value, product, restaurant, menu review, Yelp, TripAdvisor

Lawrence, Kansas: I Have To Pay For Chips And Salsa? Really?


Tortas Jalisco
534 Frontier Road
Lawrence, KS 66049
Phone: (785) 865-1515
Website: tortasjalisco.com
Prices: $$$$

We used to eat here quite frequently. Now I remember why we stopped going to Tortas Jalisco.


First, you have to pay $2.79 for chips and salsa. I have never eaten at another Mexican restaurant that makes you pay for chips and salsa.

Second, the $4 house margarita is small, maybe 12 ounces tops, with little if any tequila. A waste of $4. I got a better buzz from the ice water.

Third, the guacamole ($4.99) is very small and loaded with tomatoes and onion (filler). $2.99 maybe, $4.99 forget it.
Fourth, they have raised their prices on many dishes by a buck or cut the amount of food. For example, you now only get 4 tacos for $6.99 (instead of 5) and they eliminated carne asada (steak) as a “meat” option, the only choices now being chorizo, pork (carnitas or adobada), chicken or ground beef, all of which are much less costly than steak.
Finally, the food is mediocre by California or Texas standards, but slightly above average for Lawrence. The place is always empty, likely the result of weak, overpriced margaritas and having to pay for chips and salsa … this is a college town folks!
CombatCritic Downgrades Tortas Jalisco To 5 Out Of 10 Bombs (Rounded Up To 3 Out Of 5 Stars) … More Bombs Are Better!

Five Bombs Equates To:


Read Reviews By CombatCritic:

Yelp – Elite ’14/’15/’16

TripAdvisor – Top Contributor

Tabelog – Official Judge (Bronze)

Zomato – #1 Ranked Foodie

View my food journey on Zomato!



… And Don’t Forget To Subscribe To TravelValue TV on YouTube


Tabelog Reviewer CombatCriticView my food journey on Zomato!


Title: I Have To Pay For Chips And Salsa? Really?

Key Words: Tortas Jalisco, tortas, jalisco, Mexican, food, Lawrence, KS, 6th, street, taco, guacamole, CombatCritic, TravelValue, travel, value, restaurant, menu review, Yelp, TripAdvisor, Zomato

Translation for Civilians: Charlie-Mike = “Continue Mission”

Lawrence, Kansas: Turkey Bend? Windy Bend? Eagle Bend! Nice Course, But Little Wiggle Room


Eagle Bend Golf Course
1250 East 902nd Rd
Lawrence, KS 66044
Phone: (785) 748-0600

If you find yourself traveling to or through Kansas City, Topeka, or Lawrence, Eagle Bend is not the cheapest public course by far, but it is a well maintained and challenging layout. The first six holes are links-style with undulating fairways surrounded by native grasses (sorry, no gorse) with the final 12 meandering through marshy woodlands surrounding the Wakarusa River.

Prices range from $22 (walking/18 holes/M-F) to $49 (riding/18 holes/weekend) with seniors (60+) and juniors (under 18) getting a slight price break during the week. There are no military or veteran discounts and, oddly enough, no “twilight” or winter rates and “NO DISCOUNTS (PERIOD) ON WEEKENDS”. You pay full price no matter what time of year or time of day it is, no wiggle room (more on that later).


The clubhouse is small with a snack bar that seems to do little business, a very limited pro shop, restrooms, a few tables and a couple TVs. I am not sure what capability to snack bar has, but I have never seen anybody sitting in the clubhouse eating a hamburger or sandwich. The pro shop has a small selection of balls and tees, a couple golf bags, and a few gloves, hats and shirts. It does not appear that Eagle Bend’s clubhouse is intended to generate much income as far as I can tell and it obviously does not.
The course is very walkable with the exception of the 300-yard treks between the clubhouse and 1st/10th tees and the 1st/10th greens and the 2nd/11th tees. Relatively flat, the only exertion you will encounter are the large gullies in front of the 17th and 18th greens.


The fairways are Zoysia grass and very well maintained. I have been told that their greenskeeper used to work for a cross-town course, Alvamar, and from what I have observed, they are lucky to have him because their fairways are in much better shape than semi-private Alvamar’s Zoysia fairways. If you hit a ball in the fairway, you should have a good lie, a ball that sits-up, and that is normally the case at Eagle Bend. The only exception, strangely enough, is the 18th fairway where the Zoysia stops at the 150 yard marker, leaving a routinely poor lie off of what looks like Perennial Rye grass for your approach shot to the final hole. 

The greens are decent and fairly fast, but few people seem to repair their pitch marks, so even the best putt can go astray from time to time. Maybe they could sell, or even give away, inexpensive pitch mark repair tools in the pro shop and post a few signs reminding people to clean up after themselves. Zoysia on the landing area of the 18th would also be a big plus.

There are not a lot of sand traps, but the few they have are strategically placed. The sand is heavy, likely river sand from the nearby Kansas River, leading to difficult shots and inconsistent results for those of us who do not carry a PGA Tour card.


With four sets of tees (gold, blue, white and red), the course is challenging for both sexes and all skill levels. Being close to sixty, I have lost some distance in recent years and find the blue tees a tad too long for my pleasure, so I normally play the whites when I want to enjoy myself. With prevailing winds from the south/southwest, all but four holes are reachable in regulation for the average golfer from the whites:

Hole #7 – From where the white tees are normally placed, hole #7 (par 4) plays close to 400 yards, normally into the wind, making it very difficult to reach the green even with two good shots. 

Hole #8 – A par 3, hole #7 normally plays between 150 and 170 yards directly into the wind with a lake running down the right and a large bunker left of the green, requiring anything from a six iron to a five wood off the tee. 

Hole #15 – Very similar to #7, this nearly 400 yard par 4 routinely plays into the wind with native grasses on the left and woods to the right as well as protecting the green on all sides.

Hole #18 – Another 400 yarder from the new, slightly elevated tees, this hole play into the teeth of the wind and has native grasses and woods lining the entire hole. There is a large gully in front of the green with a creek running under and on both sides of the fairway, narrowing to less than 20 yards for any short or errant shot.

When you are a high handicapper or senior and have difficulty hitting a drive over 220 yards with no wind, a par 4 that is 400 yards or a long, well-protected par 3 into the wind makes birdie impossible and par unlikely. From the white tees, 375-385 yards should be the longest par 4 on the course if you want to be fair to the average golfer and speed play.
Otherwise, Eagle Bend is fair and a good challenge as the wind is almost always blowing, swirling and changing directions because of the influence of the Clinton Lake Dam which towers over the west side of the course. Two of the four par 5s, #9 and #12, normally play downwind where par, even birdie, are very possible. Hole #12 is a double dogleg par 5 with trees to the right off the tee and a large lake guarding the left side of the fairway on your second and third shots. Hole #17, a short par 3 over a gully where par is achievable and wild turkeys can often be seen on the terraced slope in front of the green, is esthetically the nicest hole on the course.
Eagle Bend does not participate in GolfNow or other web-based discount green fee schemes, something a lot of courses utilize to fill empty tee times and generate additional income for the course. After all, it does not cost anything to have more people playing golf because overhead is the same while additional revenue is generated through green fees, cart rentals, pro shop and snack bar sales, and range ball fees. 

While on the topic of range ball fees, Eagle Bend’s are some of the highest in the area at $5 for 25 balls and $400 for an annual pass (unlimited balls). I get 75 balls for $8 at a crosstown range and paid a little over $100/year for unlimited balls while a member at Alvamar, so Eagle Bend’s prices are “out of range”, pun intended. High range ball prices are another phenomena I do not understand. The investments (balls, facility, personnel, equipment) have already been made, so why not get as many people hitting range balls as possible by lowering fees to a more reasonable level? I refuse to pay $5-$15 for a bucket of balls as do many others I know, so instead of generating some income, they generate little. Penny wise and dollar foolish in my opinion.


I play Eagle Bend several days a week and would think that with all of the empty slots I see, that the city would be clamoring for income, but the City of Lawrence and their employees do not seem to be very interested in profit. Maybe if the course had more play and a more enticing clubhouse, they could lower green fees, offer military/veteran discounts, extend junior/senior discounts to the weekend, and have twilight rates, adding even more revenue from those who would have played elsewhere. As an example, I play most of the winter at Alvamar because they reduce green fees to $15 (18 holes/walking/7 days a week) in the winter, several dollars lower than Eagle Bend’s “unbending” fees. 

The City of Lawrence government seems eager to maintain the status quo in this city of around 90,000. They stifle competition in favor of their friends (not a decent chain restaurant or selection of retailers in town) and are stuck in the 20th Century when it comes to managing their only golf course. Eagle Bend could be the premier golf destination in eastern Kansas, but backward thinking and poor management make it an average, underutilized entity likely on the brink of obsolescence and ultimate closure to become another park or free Frisbee/soccer golf complex.


If you play a lot like I do, they do not have an annual membership, but they do offer punch cards for 10, 20, 50 or 100 rounds (good for more than a year) with savings ranging from 25% to 60%, bringing green fees down to as low as $11 per round (walking) for a 100-round card … if you are willng to pay $1,100 in advance.

Eagle Bend is a fun, challenging course in desperate need of innovation, creative marketing, and management that embraces thinking “outside box” rather than maintaining the status quo. Golf courses are losing business and thousands are going bankrupt across the nation, a path I hope Eagle Bend is not headed down because the only other options in town are private and very expensive.

CombatCritic Gives Eagle Bend 7 Bombs Out Of 10 … More Bombs Are Better!

Seven Bombs Equates To:

Read Reviews By CombatCritic:

Yelp – Elite ’14/’15/’16

TripAdvisor – Top Contributor

Tabelog – Official Judge (Bronze)

Zomato – #1 Ranked Foodie

View my food journey on Zomato!



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Tabelog Reviewer CombatCriticView my food journey on Zomato!

Title: Turkey Bend? Windy Bend? Eagle Bend! Nice Course, But Little “Wiggle Room”

Key Words: Eagle Bend Golf Course, eagle, bend, golf, course, links, City of Lawrence, Lawrence, Kansas, university, KU, Jayhawks, CombatCritic, TravelValue, travel, value, review, Yelp, TripAdvisor

Translation for Civilians: S&G = “Shits & Grins”


Murphy’s Top-10 "Combat" Laws Of The …


Locker Room: If there are two or more people in a locker room, their lockers shall be in close proximity to or immediately next to one another’s.

Supermarket Checkout: Whichever checkout lane you choose, there shall be a cashier change, price check, or check writer in front of you and all other lanes shall move more quickly than the one you chose.

Airplane: The crying/unruly child, most obese or largest person, and/or biggest asshole (the guy who keeps his phone on during takeoff, the undercover vaper, etc.) shall be seated next to you.

Traffic Jam: The lane with the fastest moving traffic shall slow to a crawl as soon as you move to that lane with the cars in the lane you were in whizzing past you.

Clothing: When putting on a shirt, pair of pants, sock or hat in the dark or when tired, it shall go on backwards, causing you to take it off, turn it around and put it on correctly.

Dryer: If there are at least two socks in a clothes dryer, one sock shall go missing, never to be seen again.

Golf: When hitting a shot, the ball shall hit a tree (even though we all know they are “90% air”) or come to rest immediately next to or behind said tree.

Phone Calls: Even though you rarely receive a phone call, someone shall call you as soon as you need to do something important (going into a job interview) or are otherwise in a rush (late for an appointment).

Car: Your car shall run out of gas, fail to start, or die at the most inopportune time or in the most remote place possible. The battery on your phone shall also be almost if not completely dead or there shall be little if any signal available at your location.

Price Check: Whether you have two or 50 items in the store checkout lane, at least one item shall scan with the wrong price, causing you to decide whether or not to hold-up the line for a price check or eat the price difference (which is ALWAYS more than the price listed on the shelf).

Read Reviews By CombatCritic:

Yelp – Elite ’14/’15/’16

TripAdvisor – Top Contributor

Tabelog – Official Judge (Bronze)

Zomato – #1 Ranked Foodie

View my food journey on Zomato!



… And Don’t Forget To Subscribe To TravelValue TV on YouTube


Tabelog Reviewer CombatCriticView my food journey on Zomato!


Key Words: Murphy, Murphy’s, Murphy’s Law, law, laws, humor, humorous, satire, satirical, funny, irony, ironic, CombatCritic, TravelValue, travel, value, article, post, Yelp, TripAdvisor, Zomato

Title: Murphy’s Top-10 “Combat” Laws Of The …



CombatCritic” and “TravelValue” Are Trademarks of 3rd Wave Media Group, LLC 

Copyright 2016 – CombatCritic and 3rd Wave Media Group, LLC – All Rights Reserved

Too Late To Help Us Save K.U. Jayhawk’s Life – K.U. Died On February 23rd, 2016


RIP Little Buddy – K.U. Jayhawk: 2006 – February 23rd, 2016

His shelter name was Ryker, but we renamed him K.U. (pronounced k-you) Jayhawk when we fostered him on Thursday, February 11th, 2015 after he had been found wandering Lawrence just down the street from the University of Kansas (KU).


Poor K.U. was obviously sick when we brought him home even though the Lawrence Humane Society (LHS) said that their vet, Dr. Stone, had given him a “clean bill of health”. They told us that he had not been eating and had lost a lot of weight in the past week because he was “depressed”, adding that he was on an antibiotic for an upper respiratory infection.
When we got him home, he was lethargic, would not eat, and vomited much of the water he was constantly drinking, peeing every two hours with zero defecation. When the situation continued into Friday evening, we became very concerned about his health and whether he was dehydrated (he was shaking uncontrollably) or not and that he possibly had an impacted bowel. His abdomen was also sensitive to the touch, wincing when I tried to pick him up by the belly and making me believe that there was a bowel problem. We decided not to call the 24-hour emergency number LHS told us was available, but waited to bring him in the next morning if he had not improved.

On Saturday morning, two days after bringing him home, he had not improved (still not eating, no bowel movements, and vomiting most water) and appeared to be in obvious distress, so we took him back to the shelter. We were led to believe that he would be seen by Dr. Stone that day, that he was “severely dehydrated” and on an IV, and had been given medications to help him have a bowel movement and stop vomiting. He was obviously a very sick little dog, requiring immediate medical attention and suffering needlessly. We received no further updates on his status on Saturday other than he was “the same” and that the Dr. Stone would probably now see him on Sunday. We were also not allowed to visit him.
We went to the shelter first thing on Sunday morning and their medical staff told us that he would not be seen by the vet until Monday, that his condition had not improved (he was obviously still suffering), and that we could still not see him. I was very upset by that point and told the medical staff member: “I hope he is still alive on Monday”, adding that we were also not happy because we were being prohibited from even seeing him.

My wife phoned me early Monday afternoon and told me that he had been hospitalized, that they were running more tests, and that it may “cost too much” to treat him now and that he could be “put down”. I called and spoke with a staff member around 1:30pm, asking to speak with someone about his status because my wife had not understood all that was told to her, but was I told the vet was on still “on lunch” and would not be available until around 2:45pm.
I told LHS in a Monday afternoon email that my primary concerns were as follows:
  1. Why were we sent home with an animal that was obviously very ill before he was given to us?
  2. Why was KU not seen by a vet over the weekend and allowed to suffer for two days without possible lifesaving interventions/treatment?
  3. Why were we, his foster parents, not allowed to even see him while he suffered alone in the shelter over the weekend?
  4. Had he been seen by a vet on Saturday, it may have allowed for interventions that could have precluded further deterioration and suffering, possibly leading to a more positive outcome than seems likely now.

K.U. is a such a sweet little dog and does not deserve the treatment, or lack thereof, that led to his unnecessary suffering and possible death, either natural or by euthanasia. We became quite attached to him in the two days he was with us, cooking for him to try to get him to eat, comforting him as much as possible, and giving him the love he had not been receiving. 
It does not seem very “humane” to me to allow a very sick animal to suffer needlessly for more than two additional days when we were told when we fostered him that “a vet is available in the event of an emergency, 24-hours a day, 7 days a week”. I also do not think it is very fair to us, the people that took him into our home and fed, sheltered and loved him, to not allow us to even see him. Is that any way to treat the people that volunteer to foster animals, expending a great deal of time, resources, and emotion in the process?

I finally received a call from Dr. Stone at 3:45pm in response to my email, telling me that his blood tests were abnormal and had a heart murmur, possibly caused by the underlying condition which at that point was still not clear. Dr. Stone referred to him as a “geriatric” dog on two occasions, qualifying the fact that he could be expendable, at least that is how I took it, so I told her, “he’s only ten years old, he not geriatric”. She then told me that they were doing an x-ray to see if there was an obstruction in his bowel, something they said they were going to do two days ago, and that she would get back to me.

Dr. Stone called back as promised an hour-and-a-half later telling me that the x-ray showed that his kidneys and liver were not where they were supposed to be, indicating that there could be a mass in his abdomen but they would not know for sure or what the prognosis was until the radiologist could finish his analysis.

It seems that from what we have been told that he may now be beyond help or that it would be “too expensive to save him” based on LHS fiscal constraints, but it could very well be benign mass which could be removed, allowing him to lead a healthy, happy life with us until we can find him a permanent home.
So I ask you to help save K.U. by contacting the Lawrence Humane Society @LawrenceHumane on Twitter, on their Facebook Page, by phone at         785-843-6835, or by email at info@lawrencehumane.org using the following verbiage:

We beg you … please do not euthanize KU Jayhawk (aka Ryker) unless he is beyond help and it is the “humane” thing to do


Do it now because today could be his last day on Earth and we will never see him again. Spread the word to all of your friends on social media … PLEASE … and ask them to HELP SAVE K.U NOW!

Thank you.

UPDATE: February 18, 2016K.U. is at the Blue Pearl intensive care animal hospital in Overland Park, Kansas, 30 miles from Lawrence, but he is feeling a little better. Turns out he has diabetes, but the doctor at the Lawrence Humane Society didn’t realize it, so he went without insulin for several days. Now K.U. has an enlarged liver and pancreatitis, so he needs insulin and rest while his blood sugar stabilizes and his organs start to heal.

Thank you all for your warm thoughts and support. We hope to have K.U. back home with us very soon.

UPDATE: February 23, 2016 – K.U. passed away this evening after being transferred from Blue Pearl to Gentle Care Vet Hospital in Lawrence, Kansas. We were told he had been improving and was being tube fed, but he somehow died during the night. He is and will be greatly missed.

CombatCritic
aka K.U.’s Foster Dad

Title: Help Us Save K.U. Jayhawk’s Life – ACT NOW – Tomorrow May Be Too Late

Key Words: KU Jayhawk, KU, K.U., Jayhawk, Jayhawks, University of Kansas, university, Kansas, Lawrence Humane Society, Lawrence, humane, society, dog, sick, shelter, ill, kill, plea, help

Lawrence, KS: Not "America’s Best Philly", But A Contender For "Lawrence’s Best Sandwich"


PepperJax Grill
919 Massachusetts Street
Lawrence, KS 66044
Phone: (785) 856-4529
Prices: $$$$
Trying to find a decent sandwich in Lawrence is like trying to find the veal cordon bleu in an MRE box, ain’t gonna happen, not until I tried PepperJax Grill.

While far from the best sandwich, in general, or cheesesteak, in particular, I have ever had, PepperJax’ cheesesteak was the best sandwich I have eaten in Lawrence. Their menu is very limited with cheesesteaks, rice bowls, burritos, nachos and salads, all in the $7.29 to $7.99 range, as well as several sides including fries, chips and salsa/queso, and mandarin oranges. The combination of cheesesteaks and Mexican fare is a bit odd, but the cheesesteaks are decent.

Having eaten “real” cheesesteaks in Philadelphia, PepperJax claims theirs’ is “America’s Best Philly”, but I do not concur. There is ample diced beef sauteed with peppers and onions and the 10-12 inch roll was soft and fresh. The cheese was a nondescript American variety, not the traditional Cheese Whiz found on Philadelphia cheesesteaks and mushrooms, not green bell peppers, would be a more Philly-like addition. The sandwich was tasty and filling.

I also ordered two sides of fries ($2.50 each) , but the guy behind the counter talked me out of one, telling me “they’re really big, so you may want just one”, so I followed his advice. Turns out they were not as big as he had said and were just barely enough for two of us, but they were fresh, hot and crispy, a nice accompaniment to the cheesesteaks.

There is also a condiment bar with four sauces (au jus, chili sauce, and two others as well as the usual catsup, mustard, napkins, and plasticware. 

Overall, I have to say that PepperJax was worth the visit and a decent value. If in the mood for a Kansas cheesesteak, we will definitely return.

CombatCritic Gives PepperJax Grill 6 Bombs Out Of 10 … More Bombs Are Better!
Six Bombs Equates To:

Read Reviews By CombatCritic:

Yelp – Elite ’14/’15/’16

TripAdvisor – Top Contributor

Tabelog – Official Judge (Bronze)

Zomato – #1 Ranked Foodie

View my food journey on Zomato!



… And Don’t Forget To Subscribe To TravelValue TV on YouTube


Tabelog Reviewer CombatCriticView my food journey on Zomato!

Pepperjax Grill Menu, Reviews, Photos, Location and Info - Zomato


Title: Lawrence, KS: Not “America’s Best Philly”, But A Contender For “Lawrence’s Best Sandwich”

Key Words: PepperJax Grill, PepperJax, grill, sandwich, Philadelphia, Philly, cheesesteak, Cheese Whiz, cheese, steak, Lawrence, Kansas, CombatCritic, travel, value, restaurant, menu review, Yelp, TripAdvisor, Zomato

Translation for Civilians: G2G = “Good To Go”

TravelTech: Faulty Products And Poor Customer Service … SimpliSafe Or Simpli Crap?


SimpliSafe, Inc.
294 Washington Street, Floor 9
Boston, MA 02108
Phone: (888) 957-4675
Website: SimpliSafe.com

If you are like me, an avid traveler that may be gone for long periods of time, a good, dependable, affordable home security system you can operate from anywhere in the world seems to good to be true. Well, in SimpliSafe’s case, it is too good to be true, so do not believe their misleading advertisements or celebrity endorsements from the likes of Kim Komando and Dave Ramsey. Here is my recent experience with SimpliSafe …

Sensors that do not work or emit false alarms, slow response to middle-of-the-night (false) alarms, and poor or no response to customer concerns and questions are just a few of the reasons we are cancelling our SimpliSafe monitoring and requesting a full refund. Based on SimpiSafe’s history of poor customer service, I expect to be ignored or hassled every step of the way,

I bought the system after hearing rave reviews about SimpliSafe on The Kim Komando Show and The Dave Ramsey Show, two radio celebrities that I thought were credible and honest. The reasons we committed to spending $400+ for a system and $300 a year on monitoring were:

1) Kim Komando’s/Dave Ramsey’s recommendations2) No contracts2) 100% wireless, cellular system3) Easy to set-up4) Mobile (cell phone) control and alerts5) Power outage protection6) Portability7) Pet friendly8) Not One, But Three Risk–Free Guarantees:– 60-Day Money Back Guarantee– Three Year Product Warranty– 100% Satisfaction Guarantee


customer-support@simplisafe.com
1-888-957-4675
Purchase Information:
E-mail Address:
Billing Address:
LAWRENCE, KS 66044
Shipping Address:
LAWRENCE, KS 66044
Order Total: $403.52
Order Summary:
Order Confirmation #: WP9XXXXX
Order Subtotal:  $448.36
10% Off Your System: -$44.84
——
Total for this Order:  $403.52

Order details: 

1 x 24/7 Professional Alarm Monitoring (SimpliSafe2) – $24.99
Model: SSEDSM2

  • Activation code: Y5KW-KETU
  • Service Plan: 24/7 Interactive Alarm Monitoring + Alerts
1 x Refurbished Security System: 18 Components – $423.37
Model: SSCS1-R

  • Base Station: 1
  • Wireless Keypad: 1
  • Keychain Remotes: 2
  • Motion Sensors: 3
  • Entry Sensors: 6
  • Panic Buttons: 1
  • Auxiliary Sirens: 1
  • Window Decals: 2
  • Water Sensors: 1
  • Smoke Detectors: 1
  • Freeze Sensors: 1

Burglar Alarm Monitoring Permit Information!

Instructions:  Please check with your local authorities to verify whether or not an alarm permit is required. It is the responsibility of the subscriber to obtain and maintain a valid alarm permit, if required by your local jurisdiction. Failure to do so can result in no police response and/or monetary fines. If there is, or you need some help, we’d love it if you could give us a call at 888 957 4675 to let us know!

Fire Alarm Monitoring Permit Information!

Instructions:  Please check with your local authorities to verify whether or not an alarm permit is required. It is the responsibility of the subscriber to obtain and maintain a valid alarm permit, if required by your local jurisdiction. Failure to do so can result in no police response and/or monetary fines. If there is, or you need some help, we’d love it if you could give us a call at 888 957 4675 to let us know!
The system worked OK for a less than two weeks, then we started having false alarms on our motion sensors in the middle of the night, waking us to the shrill sound of the alarm and not knowing if an intruder was in our home. This happened on four occasions and response times from the monitoring center varied from 30 seconds to over four (4) minutes.

A lot can happen in four minutes during a home invasion and we found SimpliSafe’s alarm monitoring center’s response times to be sporadic. In the four minutes it took for an operator to call us after one middle-of-the-night false alarm (fortunately), intruders could have rushed upstairs, kicked in our bedroom door, robbed us at gunpoint, sexually assaulted my wife, shot us in the head, and been on their way … all before SimplisSafe called us to see if we even needed them to call the police! It would have been much easier and safer to Simpli pick up the phone and call 911 ourselves, so why do we need to pay $24.99 per month for “monitoring”? I asked the young lady on the phone why it took so long to call and she said that there were “too many calls for the number of people working”, a sad excuse if it were in fact a home invasion.

Their customer service call center is only open between 8am and 5pm, but if you need help, forget contacting SimpliSafe via email because they are nearly completely unresponsive. When I was finally able to talk to a customer service representative, they had me reduce the sensitivity of the motion sensors because the forced air heat was apparently setting them off (we have no pets or ghosts in our home). “The heater is setting them off?”, I asked, something we had never heard of or experienced having owned several alarm systems from reputable companies (ADT, Guardian, etc) over the years. It is not much fun being awoken from a deep sleep, four times over a period of several weeks no less, because of a motion sensor that cannot tell the difference between an intruder and forced air heat. I wonder what kind of affect pets would have on SimpliSafe’s “Pet-Friendly Motion Detector” that “doesn’t detect small pets”?

Since we installed the system and activated it on September 17th, 2015, we have had five false alarms and eight sensor errors (cut and pasted directly from our SimpliSafe “Event Log”:

09/18/2015 5:13am Alarm: Motion Sensor “Living Room (Front)” 

09/20/2015 2:10am Alarm: Motion Sensor “Living Room (Back)” 

10/10/2015 7:28am Error: Panic Button “Bedroom Panic” 

10/12/2015 12:28pm Error: Panic Button “Bedroom Panic” 

10/20/2015 3:27pm Error: Entry Sensor “Elisa Room Window” 

10/29/2015 12:19am Alarm: Motion Sensor “Kitchen” 

12/13/2015 3:42am Alarm: Water Sensor “Basement” 

12/31/2015 5:32am Alarm: Motion Sensor “Living Room (Back)” 

01/09/2016 1:19pm Error: Flood Sensor “Basement” 

01/15/2016 2:19pm Error: Flood Sensor “Basement Water Sensor” 

01/19/2016 7:18am Error: Flood Sensor “Basement Water Sensor” 

01/28/2016 7:18pm Error: Flood Sensor “Basement Water Sensor” 

01/30/2016 8:17pm Error: Flood Sensor “Basement Water Sensor”

They sent a replacement water sensor on December 18th, 2015 after the original one failed (see above), but it was like pulling teeth to get them to respond or cooperate. We had several back and forth emails asking me if the “sensors were in contact with water” (obviously not or I would not have been complaining) or after admitting that the sensor was bad, I was asked for our “delivery address” (“the same address as the monitoring we pay for that is in your system”, I responded). C’mon folks, use your brains!

They sent the replacement water sensor via snail mail and I received it on January 8th, 2016. One day later, the “new” sensor began to “error” and became unresponsive. It seemed to resolve itself after a couple hours, so I let it go, but repeated errors led me to contact customer service via email again on January 28th, 2016. 

“This is the 3rd time the “new” sensor (replacement for the original that was sending false alarms) that you sent us has had problems “not responding”. Here’s the message I just received from the system: 

no-reply@simplisafe.com / no subject / Sensor error: Flood Sensor 13C2Y “Basement Water Sensor”  is not responding at 1104 New York Street on 1-28-16 at 7:18pm 

What’s the problem now? This is getting ridiculous. How can our home and basement be protected if your sensors don’t work?

Please let me know what SimpliSafe is going to do about it.

Thanks”

It was ignored, so I sent another email on January 30th, 2016:

“I’m tired of false alarms, equipment that doesn’t work, and lack of professionalism/responses from customer/tech support. Delays in contacting or being contacted by emergency dispatch cause great concern in event of a “real” emergency. Unless there is an immediate response and our concerns addressed, I would like to cancel our monitoring and get a refund for your faulty equipment.

Thank you.”

Rather than addressing the problem or our concerns, I received the following unprofessional response the same day:

“From: customer-support@simplisafe.com Date: January 30, 2016 at 8:50:51 AM CST

 Subject: I’m tired of false alarms …

Hello,

We apologize for the inconvenience that you are experiencing. Please understand we have many customers that need our assistance. Also, if you would like to cancel your subscription you’d need to call in to us. We can not go through with such an action with out your direct consent on the telephone. Thank you. 

If you have any other questions, please let us know.

Best,

Ishaya”

I assumed that someone would get back to me, but after hearing nothing more by February 1st, 2016, I sent the following email:

“Yes, I have questions. Read the email I sent to Customer Support on 1/28 highlighted in yellow below.

As far as your company’s advertising is concerned … Your company makes a lot of great claims about your products, customer service, and “guarantees”, but you don’t even respond to customer concerns. Our water sensor has been malfunctioning for over two weeks … 

This is the replacement sensor you sent us after the original failed (see your Dec 17, 2015 email). Why don’t you respond to our concerns? You are not doing your best as stated in your 100% SATISFACTION GUARANTEE.

If I am not contacted and this issue resolved NOT LATER THAN Wednesday, February 3rd, 2016, I am cancelling our monitoring and will request a full refund. We have had far too many problems with your “RISK FREE”, “SATISFACTION GUARANTEED” products in the short time we have been customers.

Thank you.”

It is now Thursday, February 4th, 2016 and I have not been contacted by SimpliSafe, so I am following through with my promise … I am cancelling our monitoring and SimpliSafe is losing a customer. I am also contacting the Massachusetts Attorney General and the Eastern Massachusetts, Maine, Rhode Island and Vermont Better Business Bureau (where SimplisSafe has 30 complaints on-file) to file complaints. Kim Komando and Dave Ramsey will also be contacted to let them know what I think of their SimpliSafe (endorsements) recommendations.

You can read my reviews of SimpliSafe on my blog: http://www.CombatCritic.com, Yelp, and the Eastern Massachusetts, Maine, Rhode Island and Vermont Better Business Bureau website.

UPDATE: After filing complaints with the Greater Boston BBB and Massachusetts Attorney General’s Office, representatives from SimpliSafe finally contacted me with a solution. I was sent a replacement water sensor post haste and it, being the third such sensor we have tried, seems to be working so far. They also threw in 2 months ($49.98) of free monitoring for our troubles. 

Although better than nothing, this company has problems that need to be addressed before a life is lost due to their equipment malfunctions, poor customer service response, and delayed emergency center 911 support due to “lack of personnel”.

CombatCritic Gives SimpliSafe 1 Bomb Out Of 10 and a spot on my ” WALL OF SHAME”
One Bomb Equates To:

Read Reviews By CombatCritic:

Yelp – Elite ’14/’15/’16

TripAdvisor – Top Contributor

Tabelog – Official Judge (Bronze)

Zomato – #1 Ranked Foodie

View my food journey on Zomato!



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Tabelog Reviewer CombatCriticView my food journey on Zomato!


Title: TravelTech: Faulty Products And Poor Customer Service … SimpliSafe Or Simpli Crap?

Key Words: SimpliSafe. simpli, safe, simply, alarm, system, home, security, protection, Dave Ramsey, Kim Komando, Boston, CombatCritic, TravelValue, travel, value, product, review, Yelp, http://www.komando.com, http://www.daveramsey.com

Translation for Civilians: FUBAR = “Fucked Up Beyond All Repair”