FedEx “ONE RATE” Rated “DECEPTIVE” … Can You Say “BAIT AND SWITCH”?
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FedEx Office Print & Ship Center
First of all, the FedEx website is confusing and difficult to use. I have an account, but have to enter data over and over even after “saving” it. I recently created two shipments, one going and one return, using the same information, but when I got to the store realized that I was being charged an extra $2.31 for the return shipment even though it was being delivered to the same city it was being shipped from (Lawrence).
FedEx advertises “one low price” (“as low as $7.50”) for envelopes, but my envelopes cost $12+ and $14+ for a total of $26 … NOT $15! They state on their website:
“FedEx One Rate … Simple, flat rate shipping with the reliability of FedEx”
But their website is anything but “simple” and it is obviously not a “flat rate” because they charge different prices depending on where the envelope is going.
I asked about the price discrepancy at Kinkos, but was told “oh, that’s just the way it is” and was not offered a refund or new shipping labels at the cheaper “one rate”. Customer service at this location is sketchy with reps having little if any knowledge of FedEx processes or pricing. In-fact, the employee told me “next time, just come to the counter and we’ll take care of it for you”, but when I did just that a few weeks back I was told “go to the computer over there and print your own labels”. I then spent 30 minutes trying to navigate the website, re-enter “saved” information, and print the labels.
CombatCritic Gives FedEx Kinko’s (Lawrence, Kansas) 3 Bombs Out Of 10
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CombatCritic's "TravelValue" 