In my initial review of Genovese, I gave them a lackluster 5 Out Of 10 Bombs … BOMBS ARE GOOD … but looking back, I may have been too generous.
We had bought a Genovese Groupon for $58 which included two appetizers and four entrees because we had planned to go with some friends, but our dinner plans fell through and after our first paltry experience, we were in no hurry to return. With the Groupon promotion lapsed, the “face value” of the Groupon “will still be honored” (according to Groupon’s website and disclaimer) and not wanting to waste $58, we decided to use it when my sons came to town for a visit from Colorado.
Because I was using the “cash value” of the Groupon, not the promotion, I decided to utilize the “buy one entrée and two drinks, get one entrée for half off” offer advertised recently in the Lawrence Journal World (LJW). However, when it came time to pay the bill, the server told us that the manager would not honor the LJW offer. I asked to speak with him, explaining that the “cash value” of the Groupon was no longer a promotion, but if he wanted to honor it (even though it had expired) and give us the two appetizers and four entrees in exchange, that would be great! Otherwise, we were using no other “promotion” and I asked him to please honor the LJW coupon. He refused, not quite able to grasp the complexity of the situation or the meaning of “customer service”.
|Wild Mushroom and Asparagus Ravioli|
Key Words: Genovese, Italian, restaurant, Massachusetts, street, Lawrence, Kansas, 66044, Groupon, pasta, pizza, TripAdvisor, antipasti, Yelp, sausage, wine, UrbanSpoon, CombatCritic, TravelValue, travel, value