Editorial: Airbnb Condones Unprofessional Behavior And Discrimination By Its Hosts


Airbnb
San Francisco, California

I have noticed a recent trend on Airbnb, in Eureka, California at least, where hosts have either canceled after having made a “confirmed” Instant Booking or ignored my requests to reserve a room posted as “available” on their calendar during the applicable dates.

I requested a reservation on two different occasions at Jennifer’s Garden View Room for a upcoming trip to Eureka, changing the dates due to unforeseen circumstances, but never getting a response despite promises to get back to me the “in next day or so”. Here is the transcript of messages:

July 6, 2016

Hi Jennifer! 

I’m thinking of coming to Eureka for at least a week. Your calendar looks clear and I’m finalizing the rest of the details, but want to make sure your place is available and for how long before I make reservations in other towns. 

Look forward to hearing from you soon.

Thanks!

Chris

——–

July 6, 2016 

Hi Chris! 

Nice to hear from you. I will have to check with a couple of possible renters and get back to you in the next day or so. 

Thanks! 

Jennifer 

 ———-

July 9, 2016 

Change of plans out of my control … Please let me know if your place is available (during these dates) or know (of) another option. Not much available in my price range in town during that period. 

Thanks! 

Chris

——- 

July 9, 2016 

Hi Chris. Good to hear from you. I need to check my calendar tomorrow and get back to you. 

Jennifer

—— 

Not one, but six days later and no response from Jennifer, I sent he another message: 

July 15, 2016 

I’ll take the silence as a no. Not having much luck with Eureka hosts. Thanks anyway! 

Chris 

—— 

July 16, 2016

Sorry Chris, I haven’t been able to check my phone or work on your questions. But I think I’ll pass on this one. 

Extremely unprofessional behavior and bordering on discriminatory, considering the fact that the room is posted as available, but she refuses to accept my reservation. Maybe I should change my profile:

About Me 

School: Los Altos High School (Hacienda Heights, California); California State University, Los Angeles, California 

Work: Retired Air Force Officer, Licensed Professional Counselor specializing in the treatment of PTSD with military and Veterans 

Languages: English, Italiano

After being ignored, then refused, by Jennifer, I checked Airbnb for other options in Eureka during those dates and, oddly enough, Jennifer’s Blue Room – Arcata, CA, United States was still available for the exact dates I was requesting. It seemed obvious that Jennifer did not want me staying with her for some reason. Maybe she does not like Veterans because that was all she knew about me based on what is in my profile, that and the countless positive reviews from hosts we have stayed with.

As I mentioned earlier, I made an “Instant Book” reservation (for the very first time) at Terri’s “Serene Views”, a different private room in Eureka, California. Instant Book is a feature that allows you to enter your dates of travel and if a listing’s calendar has no occupancy during that time, you can get an instant “confirmed” reservation instead of waiting for the owner to get back to you. Sometimes it takes days to get a confirmed reservation from some of these ding-a-lings, so when I saw what looked like a nice place at a good price, I cancelled a reservation I had made on another site in the interim and booked with Eureka Terri … BIG MISTAKE!


An hour-and-a-half later, I got a message from Terri:

“Looking forward to meeting you!”

BUT … nearly four hours later, as I was prepping for my trip, I received this surprising, inadequate and unprofessional excuse from Terri:

“My family requests a visit during this time. Hope you find a suitable replacement. Thank you.”

Here is Airbnb’s CONFIRMATION OF MY CANCELLATION:

UNSAT … FUBAR … My week in Eureka was now Tango-Uniform  and I scrambled to find a place to stay in my price range … thanks, for nothing Jennifer, Terri and Airbnb!

I had to pay hundreds of dollars more because a couple of Airbnb Airheads, an unprofessional newbie and a tree hugging liberal, could either not keep their calendars up-to-date or simply discriminate against guests based on the information in our “verified” profiles. It makes Airbnb look bad because they condone this unprofessional behavior and it should not have been allowed. 

What is the purpose of Instant Book if your confirmed reservation can simply be cancelled on a whim by the host? Useless … both Instant Book and Airbnb’s response to the situation … because when I sent them a message communicating my dismay, all I got was an automated response telling me, to paraphrase: “we’re too busy and important to respond to every customer … sorry, you are on your own bub!”

Here is the message I sent to Airbnb, telling them about the discriminatory behavior by their hosts:

I requested a room for these exact dates on two occasions with Jennifer and she told me there was no availability (just yesterday), yet this room in her home is advertised as available during that period. She told me twice that she’d “get back to me” the next day, but failed to contact me after more than 5 days both times, leaving me hanging without a reservation. 

She is the second inconsiderate host in Eureka, having Instant Booked a room at another house (with Terri), only to have (her) cancel four hours later.

Airbnb should police their hosts a little better to prevent unprofessional behavior and/or outright discrimination against Veterans (and many others according to the NY Times and numerous lawsuits). It’s obvious that these “liberal” hosts don’t want a male, conservative, retired, military officer staying with them and that is not just wrong, it’s illegal.

If you don’t do something about it, I will. 

Thanks!

Chris S

I have yet to receive a response from Airbnb, hence, I am writing this editorial. If you would like to read the New York Times article on Airbnb’s condoning of discriminatory behavior by their hosts, you can read more here: New York Times: Discrimination by Airbnb Hosts Is Widespread, Report Says

CombatCritic Gives Discriminatory Jennifer, Cancellation Terri And Airbnb 1 Bomb Out Of 10 And A Spot On MY WALL OF SHAME … More Bombs Are Better!

 One Bomb Equates To:

Read Reviews By CombatCritic:

Yelp – Elite ’14/’15/’16

Tabelog – Official Judge (Bronze)

Zomato – #1 Ranked Foodie

View my food journey on Zomato!



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Tabelog Reviewer CombatCriticView my food journey on Zomato!

Title: Editorial: Airbnb Condones Unprofessional Behavior And Discrimination By Its Hosts

Key Words: Airbnb, room, apartment, stay, Jennifer, Terri, Eureka, Arcata, CA, California, accomodation, hotel, CombatCritic, TravelValue, travel, value, service, review, Yelp, Zomato, Tabelog, airbnb.com

Translation for Civilians: FUBAR = “Fucked Up Beyond All Repair”
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Airbnb – Brooklyn, NY: Jose’s Bedroom In Front Of Prospect Park


Jose’s Bedroom In Front Of Prospect Park
Website: Airbnb
Jose was a wonderful host. The apartment is centrally located next to Prospect Park and a 5-minute walk to the F Train Station (Fort Hamilton), so getting around Brooklyn and NYC was a breeze.
Jose sold us a weekly transit pass ($31) upon arrival, providing us with unlimited subway and bus access throughout NYC and its burroughs for a full seven days, quite a bargain in a city where one subway ride costs $2.75.

The apartment is on the second floor of a six-story brick building and there is an elevator for those with heavy bags. Being a fashion designer, the flat is simply and tastefully furnished. Access to the kitchen and bathroom were never a problem and Jose provides filtered and bottled water, coffee and tea, clean linens and towels, and privacy. 
The private room is large, although there was little closet space to hang our things. The bed is large and comfy, there is a large flatscreen TV with cable, and a large desk is provided along with fast, free wi-fi. We did not spend much time in the room, but while we were there we were quite comfortable. There is also a window air conditioner in the room which came in handy as the temperatures were unseasonably warm in Brooklyn during the end of May.

There is a small market next to the subway station, but you must walk 10-15 minutes to find a selection of supermarkets, restaurants, and other shops. Parking can be a challenge because of the street sweeping schedules, but we were very lucky to park right in front of the building during our entire 8-night stay. The area is very safe.
Jose was not around a lot, but when he was, we enjoyed his company very much. He even made my wife two lovely bags with some leftover material he had in his work room as well as giving us souvenir bag tags to remember our visit … Muchas gracias Jose!

The apartment was clean, comfortable, convenient, and cost-effective at just $68 per night plus fees (less than $80 per night, including a $20 cleaning fee and a $68 Airbnb service fee), an excellent value in one of the most expensive cities in the world!

CombatCritic Gives Jose’s Bedroom In Front Of Prospect Park 9 Bombs Out Of 10 … More Bombs Are Better!



Nine Bombs Equates To:

Read Reviews By CombatCritic:

Yelp – Elite ’14/’15/’16

Tabelog – Official Judge (Bronze)

Zomato – #1 Ranked Foodie

View my food journey on Zomato!



… And Don’t Forget To Subscribe To TravelValue TV on YouTube


Tabelog Reviewer CombatCriticView my food journey on Zomato!

Title: Airbnb – Brooklyn, NY: Jose’s Bedroom In Front Of Prospect Park

Key Words: Airbnb, Jose, Prospect Park, Brooklyn. New York, Prospect, park, room, apartment, accomodation, private, bath, CombatCritic, TravelValue, travel, value, restaurant, review, Yelp

Translation for Civilians: OOH-RAH = “U.S. Marine Response To A Verbal Greeting Or As An Expression Of Enthusiasm”

Forget Overpriced Florence Hotels, Rent A "Little Florentine Retreat" For Your Best Value And Comfort


Little Florentine Retreat
Via di Pilastri 36, Firenze, Italia
Web: Airbnb
Prices:  €  € € 

Accommodations: Apartment

Via Pilastri and Chiesa Sant’Ambrogio (Far Right)

We spent two months in Florence, one month in July 2012 and the other this past July (2015), staying in apartments both times. The first apartment was small, but nice in the Santa Croce/Sant’Ambrogio area and the cost a very reasonable $1000 a month or a little over $33 per day. It had a small kitchen and bath, living room, loft (open) bedroom, air conditioning, wireless internet, and a clothes washer.

Living Room

We tried to rent the same apartment this year, but the owner was not cooperative, so we found another place in the same area, our favorite, and are we happy we did!

Main Bedroom

This apartment, just around the corner from the Jewish Temple and down the street from Chiesa and Mercato Sant’Ambrogio, is on the top floor of a historic villa. With no elevator, the 54 steps (no elevator) to the apartment became tedious over the month, particularly with heavy bags and 100 degree temperatures practically every day, so we limited are exits and entries as much as possible. After all, who wants to spend most of the day in an apartment when in one of the most beautiful and culturally abundant cities in the world?

Main Bedroom and Wardrobe


Kitchen

The owner greeted us warmly upon arrival, explaining the intricacies of the small, but very functional two-bedroom apartment. One decent size bedroom with queen size bed and wardrobe and one smaller bedroom with a pullout bed, desk, and chair were all we needed for the two of us and the occasional guest. Entering into the small kitchen-living room area, the bedrooms and bath were readily accessible. The small bathroom has a shower and bidet as well as a skylight providing ample natural light. The bedrooms both have air conditioning, but the kitchen, living room, and bath do not. However, with the bedroom AC units on and doors open, which we used sparingly, the main living area’s temperature was tolerable in the 100 degree heat. The apartment has a TV with limited English language broadcasts, fast (cable optic) wireless internet, a dishwasher and clothes washer. The furniture was modern and functional, and everything necessary to live comfortably (pots, pans, dishes, silverware, toaster, microwave, etc.) was provided.

Entry and Kitchen

The apartment has been renovated inside, but still retains some of the charm of a historic building with exposed wood beams and terra cotta tile roof. The floors were also terra cotta tile. There are windows in each room, medium sized in the main bedroom and living room with views of the pallazzo across the street and a small window with no view in the smaller bedroom. The windows have wooden shutters which can be closed to provide darkness for those who may be sensitive to light when sleeping.

There are two supermarkets (Conad and Carrefour) within a five minute walk as well as shops, restaurants, bars, hardware stores or pretty much anything else you could find elsewhere in Italy. Santa Croce is a ten minute walk, and the Duomo, Ponte Vecchio, and the train station are just fifteen to 20 minutes away by foot. The best pizzeria in Florence, Il Pizzaiuolo, is close by, serving delicious Neopolitan-style pizza at fairly reasonable prices. Mercato Sant’Ambrogio (open 7:30am – 2:30 pm Monday thru Saturday) is also a short stroll away where you can buy clothing, shoes, housewares, fresh fruits and vegetables, bread, meat, salami, cheese, bread or anything else you might need in the kitchen. They also have a small restaurant where you can get an inexpensive lunch for less than €10 per person. It is much smaller than the touristy Mercato San Lorenzo (a ten minute walk away), but has everything you need, is frequented mostly by locals, and has better prices.

Bathroom


The owner has recently listed the apartment on Airbnb at $106 per night, but if you plan on staying for a length of time, contact the owner to see about getting a reduced rate. As I mentioned earlier, we paid $1100 for the month of July, about 1/3 of the published daily rate, so it is worth a try!

Bedroom 2


At $106 per night, you may find better values in Florence ($75-$80 per night would probably be a more appropriate price), but for the $1100 per month that we paid, this was an exceptional value and I highly recommend it for long-term stays.

 
CombatCritic gives  8 Bombs Out of 10 … More Bombs Are Better!






Read more reviews of Florence restaurants, attractions and day trips as well as ways to save money in CombatCritic’s “Definitive Florence (Italy)” …

Wood Beam and Terra Cotta Celing
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Main Entry


Read Reviews By CombatCritic:
Yelp – “Elite ’14/’15”
TripAdvisor – “Top Contributor” – Tabelog – “Official Judge (Bronze)
Zomato – “Super Foodie”
… And Don’t Forget To Subscribe To TravelValue TV on YouTube

Tabelog Reviewer CombatCriticView my food journey on Zomato!

Title: Forget Overpriced Florence Hotels, Rent A “Little Florentine Retreat” For Your Best Value And Comfort

Key Words: Florentine, retreat, apartment, hotel, accommodation, Pilastri, Santa Croce, mercato, Sant’Ambrogio, Duomo, restaurant, Airbnb, Italy, Florence, Firenze, travel, value, definitive, review, guide, 

Andre’s "Cozy B&B" (Airbnb) … Close To Center, Port, Stations, and Restaurants


Andre’s “Cozy B&B” (Airbnb)
Near Malaga’s Main Train/Bus Station
Malaga, Andalucia, Spain
Prices: € € € € 

Close to the main train and bus stations, and just a 15 minute walk from Old Town Malaga and the port, this accommodation was “as advertised”. Andre, short for Andreina, was very welcoming, friendly, and helpful, explaining about the apartment, breakfast, and her three simple rules when I arrived.


The room I stayed in was very small with hardly enough room to pass the bed to get to the window, but it had everything I needed (comfortable double bed, wardrobe, TV, fast wi-fi, ceiling fan) for my short stay of two nights.


The apartment itself is small, but has everything needed. Breakfast is included (make it yourself) and Andre had a nice selection of coffee, teas, and light breakfast options as well as unlimited access to the kitchen and refrigerator. The single bathroom (for two guest rooms) is also small, but the shower is large with plenty of hot water and shampoo, towels, soaps, even sunscreen were provided. If you plan on going to the beach, pack your own towel as Andre does not want her towels leaving the apartment.

In all, for $30 per night (including Airbnb fees), the room was a very good value and I would recommend staying with Andre if looking for an inexpensive option in the heart of Malaga.

CombatCritic Gives Andre’s “Cozy B&B” 7 Bombs Out Of 10 … More Are Better! 






Title: Andre’s “Cozy B&B” (Airbnb)

Key Words: Airbnb, cozy, B&B, room, apartment, Malaga, Andalucia, Spain, downtown, old town, old, town, CombatCritic, TravelValue, travel, value, food, definitive, review, guide

CombatCritic QandA: (McLeod Ganj, H.P, India) Are there places to stay with kitchenettes?


Q:

las habitaciones tienen kitchenette? (Are there places to stay with kitchenettes?)
CLAUDIAGESELL  
villa gesell

A:
 
There are apartments with kitchens/kitchenettes available, but you’re going to have to look once you get there. Stay in a hotel for a day or two and ask locals. You’ll find something fairly quickly at a low price if you like. Gandhi House (below Pink House) has rooms with kitchenettes, but may require a long-term stay (one month or more. Ask the staff at Mountain Lion Cafe, they may know.  Tell them CombatCritic sent you.  Hope this helps!
 

Title:  McLeod Ganj, H.P, India: Are there places to stay with kitchenettes?

Key Words: McLeod Ganj, mcleod, ganj, kitchenette, kitchen, hotel, apartment, dharmasala, dharamshala, India, travel, doubts, concern, question, answer, CombatCritic. TravelValue, travel, value

Punta Santiago Apartment: Spacious, Friendly, And A Bit Noisy Dog Lover’s Delight


Punta Santiago Apartment: Spacious, Friendly, And A Bit Noisy Dog Lover’s Delight


First of all, Bonnie, Tony, and the boys and girls are a delight, wonderful human beings and dogies (all 10) who made our stay in Punta Santiago comfortable and caring … THANK YOU ALL!


Found on AirBnB at $75 a night, the apartment was the most expensive of the three we reserved during our 3-week stay, but it is an entire private one-bedroom/one-bath apartment with a kitchen/dining room, living room, and a HUGE terrace just a few blocks from the beach.


Furnishings are basic and somewhat dated, but in working order with the exception of the stove which we were unable to use. There are AC units in the bedroom and living room and were sufficient in providing cool sleeping conditions. The apartment gets plenty of air from trade winds, so the AC really is not necessary much of the time. There is an older color TV with cable in the living room (be sure to ask Tony how to get rid of the “blue” screen) and the wireless internet worked well the entire week we were there.


There is a market down the street with most everything you need at reasonable prices and several small restaurants (see Taco Rico review) and bars just across the street, so food is abundant. Playa Naguabo (ten minute drive North) has several seaside restaurants including Waterfront Cantina and an outdoor cafe with three food stalls that serves fresh fish to hundreds at a time arriving on busses.

The towns of Humacao and Fajardo are close by, so restaurants are abundant and the islands of Vieques and Culebra are a little over an hour away by ferry from Fajardo. The Humacao Nature Reserve is less than a 10-minute drive, offering trails, a secluded beach, wildlife, and mangrove swamps.

The primary drawback as other guests have mentioned is the noise at night from the bar across the street, blaring music at decibles in the hundreds as well as the occasional vehicles with custom stereo blaring music at all hours of the day and night running up and down PR-3 adjacent to the house. Bring earplugs and/or a white noise machine as we did and unless you are a very light sleeper, you should not have any problems.

If you love dogs, the sea, friendly people, and life in a relatively quiet fishing village, you will love the time you stay with Bonnie and Tony in Punta Santiago.

CombatCritic Gives Bonnie and Tony’s Punta Santiago Apartment 7 Out of 1o Bombs … BOMBAS ARE BUENAS!

Key Words: Bonnie, Tony, Antonio, Punta Santiago, AirBnB, punta, santiago, Humacao, Puerto Rico, puerto rico, travel, value, CombatCritic, TravelValue, apartment, room, hotel

Keith’s AirBnB Miramar (Avenida Miramar – San Juan), Puerto Rico Apartment … Central, Afforadable, Friendly!



Living Room and Balcony

We found Keith’s apartment in Marimar (San Juan) by chance and were we glad we did! For a reasonable price considering the location, we had a bedroom and access to the living area (bath, kitchen, living room, terrrace) of a modern apartment centrally located between downtown San Juan and Old San Juan (less than 2 miles). 


Kitchen

Keith was visiting relatives stateside when we arrived, so Tiffany (a student at University of Puerto Rico and tenant) was there to let us in, orient us to the area, and give us the keys, all on Christmas Eve. She was friendly and helpful before leaving for Ponce to spend the holiday with her family.


On Christmas day there was not a lot open, so we went to El Escambrón, a nice public beach between the apartment and Old San Juan with clean sand, public restrooms, snackbar, and parking ($5).

The next day we took the bus (M1) to Santurce Corazon station where we caught the train (Rio Piedras Station) to Mercado del Rio Piedras, a vibrant indoor market frequented by locals.



Bedroom
The apartment is on the 3rd floor of a modern high-rise with street parking that was at times difficult to find close by. We had to walk a few blocks much of the time there as the parking spots out front were occupied by static vehicles after day two.


Access to a fridge, stove/oven, washer/dryer was very convenient although we had to go out on Christmas Eve and find a Walgreens that happened to be open to buy enough toilet paper to get us through the holiday. The apartment was relatively clean with a lived-in feel and nice, although dated furnishings and decor. There was one beach chair and one beach towel, a thermal lunch bag, and small umbrella available for beach use and we took advantage of all on our trip to El Escambrón.


There is a tub/shower combo in the bathroom with plenty of hot water despite what the previous reviewer had written. Keith provided soap, shampoo, and conditioner as well as laundry detergent and fabric softener (which we replenished prior to departure), but I would advise bringing your own or purchasing at the local market just a few blocks away on Avenue Ponce de Leon, the hub of the area with upscale restaurants, markets, cinema, and fast food (Subway, Papa John’s are close by). Having access to a washer and dryer was an unexpected luxury, and a definite advantage to staying here.


CombatCritic Gives Keith’s Miramar Apartment 8 Out Of 10 Bombs … BOMBAS ARE BUENAS!

Key Words: Keith Poimboeuf, Keith, Poimboeuf, apartment, airbnb, Miramar, San Juan, Puerto Rico, puerto, rico, washer, dryer, kitchen, bath, bedroom, terrace, balcony, CombatCritic, TravelValue