Adios TripAdvisor! Sketchy Business Practices And Zero Customer Support Led Me To Delete My Account


TripAdvisor Inc.
400 1st Avenue, Needham, MA 02494
Phone: 781-800-5000

I was, and the operative term is “WAS”, a TripAdvisor “Top Contributor” until recently with hundreds of reviews and photos in many of the 41 countries I have visited. My reviews are honest and as objective as anybody’s opinion can be and I received hundreds of “Helpful” votes for my reviews and photos.

TripAdvisor is very selective about the reviews it posts, unlike Yelp (where I have been “Elite” since 2014), refusing to post reviews willy-nilly based on criteria only they are aware of. I think the operative answer is, if a review does not conform to a “standard” which favors the business that is paying them for advertizing, then it does not conform and is not posted.

For example, I have written several reviews that TripAdvisor refused to post, claiming that the content was “too similar to that found on the internet”. Basically, they were saying that I plagiarized my content from a website, something I have never done nor will I ever do. I may use information from a website or pamphlet as background for readers in a review or copy the ingredients for a recipe from their menu for simplicity’s sake from time to time, but never word for word and I always edit the material into my own words and style. Sometimes they simply refuse to post a review with no reason given as was the case with my review of the Villisca Axe Murder House, having submitted the review numerous times without it being published and without explanation.

TripAdvisor would not exist without the reviews of travelers, so I find it extremely self-serving and deceiving to refuse to post reviews from Top Contributors that do not conform to their paying advertiser’s demands. I put a lot of time and effort into my reviews as evidenced by the 40,000+ visitors to my blog each year and the 40,000+ views of my reviews and photos on Yelp each month. My content is original, honest, and objective as any reviewer can be, so when TripAdvisor recently refused to publish my review of Cataldo’s Italian Restaurant in Brooklyn recently (because the content “was not original” … BULLSHIT!) for the umpteenth time, I deleted my account.

The other reason I deleted my account is because TripAdvisor, as I found out, has zero integrity themselves, allowing people to post reviews whether they have been to a restaurant, hotel, destination, or attraction or not. There is no requirement to having been a customer (as Money Magazine reported in a recent issue – see excerpt from Money Magazine below) to write a review, so businesses can use robots and fake review websites to fluff their ratings, making them relatively useless. I have found during my travels to 41 countries that TripAdvisor may be good for general information about a business or location, but the ratings rarely accurately reflect the experience and now I know why.


Yelp on the other hand uses complex algorithms and your GPS location to ferret out fake reviews. They also have “Elite” members, reviewers like myself that are hand selected by the Community Manager (CM – each major metro has one, a paid Yelp employee) with several face-to-face and virtual interactions taking place between Elites and CMs each year. So if you really want to ensure you are getting a valid rating and honest review, use Yelp and sort reviews or pay attention to those only written by “Elites”.

TripAdvisor does not appreciate the countless number of honest reviewers out there, refusing to interact one-on-one with even Top Contributors. Trying to get an explanation for a decision they make or get an question answered is impossible with TripAdvisor, unlike Yelp where you get an answer from a Yelp employee every time you have a concern or question.

My recommendation: Dump TripAdvisor and download the Yelp App on your phone or tablet. You will be glad you did!

CombatCritic Gives TripAdvisor 1 Bomb Out Of 10 And A Spot On My “WALL OF SHAME” … More Bombs Are Better!








One Bomb Equates To:

Read Reviews By CombatCritic:

Yelp – Elite ’14/’15/’16

Tabelog – Official Judge (Bronze)

Zomato – #1 Ranked Foodie

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Title: Adios TripAdvisor! Sketchy Business Practices And Zero Customer Support Led Me To Delete My Account

Key Words: TripAdvisor, trip, advisor, trip advisor, CombatCritic, TravelValue, travel, value, restaurant, menu, hotel, attraction, destination, review, Yelp, TripAdvisor, Zomato, integrity, reviews

Translation for Civilians: FUBAR = “Fucked Up Beyond All Repair”
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CombatCritic’s “TravelValue”: Italia (Italy)


Sicilia (Sicily)
Arriving in Rome after an uneventful plane ride across the Atlantic, I found the Easy Jet counter for my leg to Palermo, Sicily. Easy Jet is anything but, with extra charges for everything, my €49 fare quickly became nearly double at €90.
Not So Easy Jet’s Rome (Fiumicino) check-in counter was chaotic and I stood in line unnecessarily for 10 minutes before realizing that there was a bag check counter for those smart enough to print their boarding passes online. Even then, the short line took forever as the large family in front of me took items out of their bags to meet the 20 kg weight limit (44 lbs). Finally checking my bag 30 minutes later, I made my way to.the terminal and in to Palermo.
Trapani and Erice
Upon arrival at Palermo’s new Falcone-Borsellino Airport for my bus ride to Trapani, not quite my final destination, my wife’s picturesque, medieval hometown of Erice, I took the Segesta bus straight from the airport to downtown Trapani where my wife and her cousin were waiting for me. There are trains to Trapani, but the Italian train system is sometimes unreliable and I would have had to travel 20 kilometers back to downtown Palermo to catch the Trapani train, so the bus was faster and cheaper (€9.60).
Trapani is a medium size city that sits on the Mediterranean Sea in the northwest corner of the island of Sicily and Erice sits atop a nearby mountain, easily visible for 20 miles in any direction. Trapani is fairly clean and beautiful, but Erice is the gem of this area and a medieval delight.

 

 
You can take the cable car from Valderice at the bottom of the mountain (€2.80 per person round trip) or if you have a car, you can drive to the top where parking is liberal and inexpensive. Erice is a walled city and quite small, easily walked in 2-6 hours depending on your pace, how many of the quaint shops you want to stop in, or if you want a leisurely lunch or dinner in one of a small selection of restaurants. If you arrive at the right time, June through August, you can try the unique and delicious jasmine gelato (ice cream). You have not had ice cream until you habeas eaten gelato, and jasmine is a variety and delicacy found nowhere else in the world. Spend time enjoying the stroll over the cobblestone streets, but be sure to wear shoes with soles that will not slip on the shiny rocks, which can be quite treacherous, particularly when wet.
 
There are many wonderful things to see in and around Trapani, including Basilica della Madonna di. Trapani, the town of Marsala, the Egadi Islands of Favignana, Marettimo, Levanzo, the Greek ruins at Segesta, the island of Mothia, San Vito Lo Capo, and Agrigento’s expansive Greek ruins, about an hour and one half south of Trapani.
 
The people and food of Trapani must be enjoyed, with the people passionate and friendly, and the food robust and unique. The local cuisine has a definite Arab influence, having occupied Sicily for several centuries after the fall of the Roman Empire. CousCous can be found as a staple in many dishes in exchange for pasta, and is a delicious and unique change of pace from many ‘primi piati’ (first dishes) found elsewhere in Italy.
 
Summers are quite hot in Sicily, so make sure you dress appropriately, luring sunglasses and sunscreen, and book a hotel with air conditioning unless you enjoy sticky nights.
 
Firenze (Florence)
 
IL DUOMO
 

 

 
The Basilica di Santa Maria del Fiore (Saint Mary of the Flowers) is the center of Florence. Begun in 1296, it was completed in 1436 with an exterior covered elaborately with polychrome marble in shades of green and pink bordered by white. 
 
The second largest and most beautiful cathedral in Europe, “Il Duomo” and its equally impressive baptistri (baptistry), dominate this large piazza surrounded by medieval pallazzi (palaces). Crowded during peak seasons, watch out for gypsies and pickpockets, and DO NOT sit on the church steps (it is now illegal), but enjoy this “awe inspiring” scene with a drink. , a gelato (ice cream), or meal at one of the many bars and restaurants in Piazza del Duomo.
 

 
In Tavola (Cooking Course in Florence)
Phone: 39.055.217672
Email: info@intavola.org
 
For those who love to cook and always wanted to attend a Tuscan cooking course, In Tavola is a small Tuscan cooking school across the Arno via Ponte Vecchio from centro storico (the historical center) and down an ally across from Palazzo Piti. The school has offerings from a 3 hour pasta making class on Saturdays at noon during the tourist season (April to November), as well as 2, 4, 9, and 17 lesson courses (beginner and intermediate), all the way up to the 25 lesson advanced course. Here are just a few of the many courses offered:
 
Home-style Pizza and Focaccia
This course is dedicated to the preparation of Pizza and Focaccia. Participants learn how to prepare, knead and cook pizza, breads, bread sticks and Focaccia.
 
Regional First Courses
This course is dedicated to the wealth and variety of Italian Regional cuisine, from the North to the South of the peninsula. Typical dishes from each region will be prepared, including Spaghetti Carbonara, Trennette al Pesto and Linguine alla Viareggina.
 
Tuscan Cuisine
This course is dedicated to the cuisine of Tuscany. Participants learn how to prepare traditional recipes such as Ribollita soup, Baccala’, Spelt soup, Crostini and typical desserts.
Professional Course I level
4 Week Course (Total 9 lessons / 27 hours)
2 lessons per week ( 3 hour each lesson)  + 1 exam
Participants learn the basics of the Italian culinary arts as taught by an expert Chef.
 
 
Fabrizio, the school’s owner and resident expert teaches classes with zest and humor, making all participants comfortable and left feeling included, no matter their level of expertise. We attended a 2 1/2 hour course where students made an antipasto, melanzani pizzaiola (eggplant smothered with fresh tomato and mozzarella cheese, then drizzled with olive oil and baked in the oven), looking like a miniature pizza and tasting delicious when done. The antipasto was followed by a primo (first course), gnocchi pomodoro, which consisted of hand made potato gnocchi in a fresh and simple tomato, garlic, and parsley sauce. The course, and the subsequent meal, concluded with a chocolate souffle, first frozen after preparation, then baked to perfection and sprinkled with cocoa powder and powdered sugar. A nice compliment would have been a dollop of fresh whipped cream, but the souffle was delicious nonetheless. 
 
Finally, the meal is enjoyed as a group in the schools medieval wine cellar, a cool, arched brick structure immediately behind and below the school’s kitchens. The meal is accompanied by an abundance of water and local wine, for those who wish to imbibe. We were there with the University of Kansas Italian Department’s “Study Abroad” Italian total immersion program, so the students, mostly underage by American standards, could not enjoy the vino…and neither could the instructors. Fabrizio and other staff members make their way around the tables to chat and answer questions and the course concludes with the distribution of menus including all of the recipes attempted, successfully in this case I might add, during the 3 1/2 hour class. 
 











Coming Soon

 

Piazza della Signoria, Palazzo    
Vecchio, Galleria degli Uffizi        
 


                                       Ponte Vecchio

Galleria dell’ Accademia


Palazzo Pitti



Bargello



Fiesole



Lucca and Pistoia by Train

Venezia

Roma

Verona

Sorrento and the Amalfi Coast

Capri, Ischia, and Procida

Sardegna

Cinque Terre

and many, many more …

Title:  CombatCritic’s TravelValue: Italia (Italy)
 
Key Words: Italy, Italia, Florence, Firenze, duomo, ponte vecchio, ponte, vecchio, destination, cooking, class, course, piti, palazzo, Bargello, Fiesole, Lucca, Venice, Rome, Capri, Naples

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